Applicant Intent | What Universities Miss
Most CRMs track activity. Very few track intent. Here's what admissions data is actually telling you — and how to act on it earlier.
Published 2026-03-25. Read time: 10 min.
Key takeaways
Most CRMs track activity. Very few track intent. Here's what admissions data is actually telling you — and how to act on it earlier. This article explores the operational reality, where current systems fall short, and what a purpose-built approach looks like for UK Higher Education institutions managing complex admissions workflows.
Why this matters for admissions teams
Universities across the UK face increasing pressure to improve conversion rates, reduce administrative overhead and deliver better applicant experiences. The gap between what generic platforms offer and what admissions teams actually need continues to widen. Understanding these challenges is the first step toward solving them.